Alisa Bank is committed to protecting your privacy and keeping your personal data safe. We process personal data in compliance with the EU General Data Protection Regulation (GDPR) and specific legislation for the financial industry and ensure the implementation of privacy protection and banking secrecy in all processing of personal data. With «you», we refer to our customers, potential customers, a customer’s employee, or other relevant parties, such as beneficial owners, authorized representatives, and responsible persons.
On this page we describe the collection, usage, storage and sharing practices of personal data in Alisa Bank. At the end of this page, you will find the data protection notices for the client register, the work applicant register, and the register for the annual general meeting. Within the Alisa Bank group, the data controller will be Alisa Bank Plc and/or the Alisa Bank company that you have a relationship with.
We process personal data for several reasons and the collected personal data can be divided into the following data categories (including examples):
Personal data is in most cases collected directly from you or generated as part of the use of our services and products. Data may also be collected from publicly available and other external sources, such as the population register, tax register, company registration office and credit-rating register.
In connection with payments, we collect data from remitters, banks, payment service providers and other entities in the Alisa Bank Group or other entities which we collaborate with.
We use your personal data primarily to comply with our legal and contractual obligations as well as to provide you with offers and services. Personal data is also processed in the context of marketing, product and customer analyses in order to improve our product range and optimize our customer offerings.
There are situations when we will ask for your consent to process your personal data. The consent will contain data on that specific processing activity. If you have given consent to processing of your personal data, you can always withdraw such consent. We may in some cases use automated decision-making, for example in automated credit intermediation and approval process in the online channels, provided that this is permitted by legislation, or you have provided an explicit consent or if it is necessary for the performance of the contract. You can as a rule always request a manual decision-making process instead of an automated one.
We may disclose your personal data to authorities, Alisa Bank companies, suppliers, payment service providers and business partners. The disclosure of data is based on regulatory obligations, providing of services, performance of agreement, as well as your consent. Before sharing we will always ensure that we respect relevant secrecy obligations.
Protecting of Personal Data is at the very core of our business. We use appropriate technical, organizational, and administrative security measures to protect any data we hold from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
As a data subject you have the following rights in respect of your personal data controlled by Alisa Bank:
Your request to exercise your rights as listed above will be assessed given the circumstances in the individual case. Please note that we may also retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
We will keep your data for as long as needed for the purposes for which your data was collected and processed or as long as required by regulation. The retention times may differ from country to country, due to local legislation.
The data protection authority in Finland is the Data Protection Ombudsman, whose contact information can be found at www.tietosuoja.fi You can also contact or make a complaint to the data protection authority in any country where Alisa Bank is offering you products or services.
If you have any questions on processing of personal data or want to use some of your rights as a data subject, you can contact Alisa Bank’s customer service by email asiakaspalvelu@alisapankki.fi or by phone +358 203 80101.
In case of any different interpretation of the texts of the Data Notices in Finnish and English, the Finnish wording shall be decisive.
Alisa Bank Plc and the entities belonging to the same group (“Alisa Bank” or “we”) are committed to protecting the rights of individuals and keeping your personal data safe in accordance with the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and other laws applicable to and binding upon Alisa Bank.
Alisa Bank processes personal data for many different reasons and this privacy policy describes how Alisa Bank collects, uses, retains and protects your personal data. In this privacy policy “data subject” or “you” means clients, potential clients, employees of our clients or other relevant parties, such as beneficial owners, authorized representatives and associated parties.
Alisa Bank Plc
Address: Pursimiehenkatu 4 A, 00150 Helsinki
Phone number: 0203 80101
Email: asiakaspalvelu@alisapankki.fi
Data Protection Officer
We mainly process your personal data to fulfil our legal and contractual obligations and to market interesting products and offer services to you. The purpose and legal basis for the processing are detailed below:
(i) compliance with accounting laws;
(ii) measures to combat and detect money laundering, fraud and terrorist financing;
(iii) comparing personal data with sanctions lists; and
(iv) reporting to tax, police and enforcement authorities as well as the Financial Supervisory Authority and other Finnish and foreign authorities.
We will ensure that processing of personal data carried out based on our legitimate interest is proportionate to your interests.
We may use your personal data for analysis and profiling so that we can create profiles of you to support the development of our services, products and concepts, as well as for marketing purposes, client and risk ratings.
We may use automated decision-making if permitted by law or with your express consent, or if necessary for the performance of an agreement. You can always request a manual decision-making procedure instead of an automated one, express your opinion or challenge a decision based solely on automated processing, such as profiling, if that decision entails legal effects for you or otherwise has an equivalent significant effect on you. Please contact asiakaspalvelu@alisapankki.fi for further information about the logic involved with the processing as well as the significance and possible consequences of such processing.
Persons who have/have had:
The data we collect can be categorized as follows:
A. Basic data, for example:
B. Data required by the industry regulation such as, for example, information for purposes of combatting money laundering and terrorist financing and information relating to customer due diligence (i.a. KYC).
C. Client classification data, for example:
D. Client business data:
E. Marketing data:
F. Personal data related to institutional clients:
The list is illustrative and non-exhaustive. The information collected may vary depending on the purpose of use and applicable category of data subjects. The information collected is limited to what is necessary in relation to the purposes for which it is processed.
Data is primarily obtained directly from you or from your representative, from public registers kept by the authorities, from sanctions list (EU and UN sanctions list as well as from lists maintained by national organizations such as the Office of Foreign Assets Control (OFAC), from credit information registers and from other commercial information providers (for example information on beneficial owners and politically exposed persons).
We also collect payment order related data from other banks, payment service providers and other corresponding parties as well as from such other entities within the group with which we collaborate.
Data is also formed in connection with performing the services used by you. With your consent, data can also be obtained from other parties, such as your asset manager or employer.
To the extent allowed by the GDPR and other applicable legislation we may disclose data to other entities within our group as well as to our partners.
We may also use third party service providers. The service providers we use may process data on our behalf and on our instructions and only to the extent necessary to provide the service in question. These service providers are processors in accordance with the GDPR, with whom we have entered into GDPR-compliant data processing agreements.
In certain situations, we also provide information to authorities for them to be able to carry out their statutory duties.
As a rule, data is not transferred outside of the EU or the EEA.
If the purpose of the processing of personal data or the technical implementation of the processing so requires, personal data may be transferred outside the EU and the EEA. In this case, we (and the service providers we use) will comply with the requirements of the GDPR and the primary transfer tool used are the standard contractual clauses of the European Commission, provided that the European Commission has not adopted an adequacy decision for the receiving third country.
Protecting your privacy is important to us and responsible processing of your personal data is an essential part of our business. We have appropriate technical, organizational and security procedures in place to protect all information in our possession from loss, misuse, unauthorized use, disclosure, alteration and destruction. We also set similar requirements for our partners.
To the extent permitted by the GDPR you have the following rights:
Requests to exercise the above rights should be made to the following address: asiakaspalvelu@alisapankki.fi.
As a general rule, personal data will be processed for as long as necessary for the purposes of carrying out the processing as described in this policy.
Your data will at least be stored for the duration of the client relationship. In most cases, we have an obligation to retain your data also after the client relationship, taking into account statutory retention periods (such as retention periods deriving from the Money Laundering Act (5 years) and Accounting Act (10 years)).
If your application or our contact with you does not result in a client relationship, or if you choose not to withdraw the loan offered to you in the loan offer, we will retain your personal data for 24 months from the last contact, submission of your application or submission of our loan offer.
We may process your personal data for a further 24 months from the end of the client relationship for marketing purposes.
We will delete retained personal data when the legal basis for the processing of the data has ceased to exist.
If you believe that we process your personal data in breach of applicable data protection legislation you have the right to lodge a complaint with the Office of the Data Protection Ombudsman. The contact details of the Office of the Data Protection Ombudsman are:
Address: Lintulahdenkuja 4, 00530 Helsinki
Phone number: 029 566 6700
email: tietosuoja@om.fi
If you do not provide all of the requested personal data we may not be able to establish, maintain and develop a client relationship with you or the legal entity you represent or communicate about our services with you.
We reserve the right to amend and to update this privacy policy. An up-to-date version of the policy is always found on our website www.alisapankki.fi/yleiset/henkilotiedot.
To the extent any discrepancies between this English version and the Finnish version policy exist, the Finnish version will prevail.
Alisa Bank Plc and the entities belonging to the same group (“Alisa Bank” or “we”) are committed to protecting the rights of individuals and keeping your personal data safe in accordance with the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and other laws applicable to and binding upon Alisa Bank.
Alisa Bank processes personal data for many different reasons and this privacy policy describes how Alisa Bank collects, uses, retains and protects your personal data. In this privacy policy “data subject” or “you” means external or internal job or internship applicants.
Alisa Bank Plc
Address: Pursimiehenkatu 4 A, 00150 Helsinki
Email: rekrytointi@alisapankki.fi
Responsible for customer register: HR
We mainly process your personal data so that we can complete the recruitment process, negotiate an employment contract and, where possible, inform you of vacancies. The purpose of the processing and the legal basis are detailed below:
We will ensure that processing of personal data carried out based on our legitimate interest is proportionate to your interests.
Alisa Bank external and internal job and internship applicants.
We process the following personal data:
Personal data is collected directly from you in connection with recruitment.
Your personal data will not be disclosed to third parties.
However, we may use external recruitment service providers or services to conduct personality and aptitude assessments. These service providers process data on our behalf and on our instructions and only to the extent necessary to provide the service in question. These service providers are processors in accordance with the GDPR, with whom we have entered into GDPR-compliant data processing agreements.
We may also disclose personal data, for example, to authorities to the extent permitted and required by applicable law.
Data is not transferred outside of the EU or the EEA.
Protecting your privacy is important to us and responsible processing of your personal data is an essential part of our business. We have appropriate technical, organizational and security procedures in place to protect all information in our possession from loss, misuse, unauthorized use, disclosure, alteration and destruction. We also set similar requirements for our partners.
To the extent permitted by the GDPR you have the following rights:
Requests to exercise the above rights should be made to the following address: HR@alisapankki.fi
Your personal data will be processed for as long as necessary for the purposes of carrying out the processing as described in this policy.
Your personal data will be kept for a period of two years from the end of the recruitment process in case any legal claims should arise within this period. We will delete retained personal data when the legal basis for the processing of the data has ceased to exist.
If you believe that we process your personal data in breach of applicable data protection legislation you have the right to lodge a complaint with the Office of the Data Protection Ombudsman. The contact details of the Office of the Data Protection Ombudsman are:
Address: Lintulahdenkuja 4, 00530 Helsinki
Phone number: 029 566 6700
email: tietosuoja@om.fi
If you do not provide all of the requested personal data we may not be able to take you into account in our recruitment process.
We reserve the right to amend and to update this privacy policy. An up-to-date version of the policy is always found on our website.
To the extent any discrepancies between this English version and the Finnish version policy exist, the Finnish version will prevail.
Alisa Bank Plc and the entities belonging to the same group (“Alisa Bank” or “we”) are committed to protecting the rights of individuals and keeping your personal data safe in accordance with the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and other laws applicable to and binding upon Alisa Bank.
In this privacy policy “data subject” or “you” means Alisa Bank shareholder, shareholder representative or assistant.
Alisa Bank Plc
Address: Pursimiehenkatu 4 A, 00150 Helsinki
Phone number: 0203 80101
Email: asiakaspalvelu@alisapankki.fi
Data Protection Officer
In connection with the registration for the General Meeting, we collect and process your personal data to verify the identity of the persons registered for Alisa Bank's General Meeting and that the person is entitled to participate in the General Meeting, to enable the shareholders to exercise their legal rights and to perform other activities related to the organization and holding of the General Meeting
The purpose of the processing of the personal data is also to draw up the list of participants of the General Meeting, the list of votes and to arrange possible voting. The list of votes, which is based on the General Meeting register, is appended to the minutes of the General Meeting. Said voting list includes the name of the shareholder or of any representative, the number of shares and votes.
The processing of personal data is based on our statutory obligations as set forth in the Finnish Companies Act (624/2006).
The technical provider of the registration service for the General Meeting may be a third part such as Euroclear Finland Ltd.
Alisa Bank shareholder, shareholder representative or assistant registered for General Meeting.
We process the following personal data:
The personal data is collected mainly in connection with the registration for the General Meeting directly from you. Based on the information provided in connection with the registration, Alisa Bank compares the information provided with the shareholder list of Alisa Bank maintained by Euroclear Finland Ltd and extracts the registered person’s information from the shareholder register.
As a rule, personal data is not disclosed to third parties.
We may, however, use third party service providers for example if the technical implementation of the processing so requires. The service providers we use may process data on our behalf and on our instructions and only to the extent necessary to provide the service in question. These service providers are processors in accordance with the GDPR, with whom we have entered into GDPR-compliant data processing agreements.
We may also disclose personal data to, for example, authorities, to the extent permitted and required by applicable law.
Data is not transferred outside of the EU or the EEA.
Protecting your privacy is important to us and responsible processing of your personal data is an essential part of our business. We have appropriate technical, organizational and security procedures in place to protect all information in our possession from loss, misuse, unauthorized use, disclosure, alteration and destruction. We also set similar requirements for our partners.
A third party, such as Euroclear Finland Ltd, may be responsible for the technical maintenance of the electronic register and the registration and advance voting system. In this case, the communication connection from the user's browser to the third-party server is SSL-encrypted.
To the extent permitted by the GDPR you have the following rights:
Requests to exercise the above rights should be made to the following address: asiakaspalvelu@alisapankki.fi.
Personal data will be processed for as long as necessary for the purposes of carrying out the processing as described in this policy or in accordance with retention periods set forth by law.
Personal data entered in or appended to the minutes of the General Meeting shall be retained as set forth in the Companies Act (624/2006) as part of the minutes of the General Meeting at least for the duration of the company's operations and after the operations have ceased, at least for a period equivalent to the retention period for accounting records.
Other personal data will be deleted from the register when they are no longer necessary for the preparation of the minutes and the three-month appeal period under the Companies Act (624/2006) to challenge the decision of the General Meeting has expired.
If you believe that we process your personal data in breach of applicable data protection legislation you have the right to lodge a complaint with the Office of the Data Protection Ombudsman. The contact details of the Office of the Data Protection Ombudsman are:
Address: Lintulahdenkuja 4, 00530 Helsinki
Phone number: 029 566 6700
email: tietosuoja@om.fi
The provision of personal data as described in this privacy policy is necessary in order for us to be able to fulfil our statutory obligations. If you do not provide us with your personal data in accordance with this privacy policy, we will not be able to process your registration and you will not be able to attend the General Meeting.
We reserve the right to amend and to update this privacy policy. An up-to-date version of the policy is always found on our website.
To the extent any discrepancies between this English version and the Finnish version policy exist, the Finnish version will prevail.
Personal Customers
Weekdays 9-18 EET
+358 203 801 01
asiakaspalvelu@alisapankki.fi
Business Customers
Weekdays 9-16 EET
+358 293 230 910
yritysasiakkaat@alisapankki.fi
Loan Investors
sijoittajapalvelu@alisapankki.fi